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FAQ

1. Methods of payments and how they work
2. How to Pay via Western Union (WU) or Money Gram (MG)?
3. Does WU or MG require ID?
4. Money back guarantee
5. Secure packaging
6. Quality of goods
7. Minimum order amount
8. Remailer system
9. No reship policy for Netherlands, Singapore, Australia.
10. Seize letter
11. What do I do if I don't receive my order?
12. SHIPING AND DELIVERY
13. Do you provide tracking numbers?
14. Do you ship to APO, FPO, or DPO military addresses??
15. What are shipping options?
16. Is a signature required for shipping?

1. Methods of payments and how they work

We accept Western Union and Money Gram payments and credit cards.

Also you can make payment online using your credit card through a Western Union`s site: www.westernunion.com
or Money Gram`s site www.moneygram.com

When you are using WU or MG it is a simple money transfer. You are just sending your funds from your location to another one.
All the info you need is the Name, Last name, City and country of the receiver. This information is enough to make a transfer.
You receive Payment Instructions at your E-mail after you complete Checkout.
You'll also have to fill in your information, please don't be afraid to fill all the info is required from you, the WU/MG transfers are not trackable as the CC ones it is much safer, just tell them that it is a donation or you are sending money to your friend or relative(WU/MG is not supposed for business).
Do not protect your transfer with a secret question, fill in only the necessary fields.

After you will make the transfer you must confirm payment by email to
contact@ivitamins-steroids.org
with the following information:
a. The correct MTCN number (Western Union number consist of 10 digits, Money Gram
number consist of 8 digits);
b. The exact amount of the transfer;
c. Your correct first/last name;
d. Your correct and complete billing address;
e. Your correct and complete shipping address;
f. Zip code;
g. Correct order number;

IMPORTANT! If Western Union or Money Gram asks you about purpose of sending money
tell them that they are for your relatives (family) or for a friend in need (they do
not allow sending money for commercial purposes). They don not need or have any
right to know what you may need to send money over seas for. For safety please do
not include any notes on the transaction such as our web site name or any product
name.




2. How to Pay via Western Union (WU) or Money Gram (MG)?

a. Visit Western Union`s site: www.westernunion.com  or Money Gram`s site www.moneygram.com
Select the Money Transfer Option and follow the on screen directions.
You can pay with a bank debit card or credit card
Western Union will charge you a money transfer fee.
 
b. Visit a local Western Union agency (find nearest location www.westernunion.com)
or Money Gram (find nearest location www.moneygram.com )
Fill out the necessary "Send Money" form, ask agent if you need assistance
You can pay with cash, a bank debit card or credit card.
Western Union will charge you a money transfer fee.

3. Does WU or MG require ID?

Not always. Usually they only require ID if you are placing an order over $1,000.
However, you can always split an order of over $1k into smaller money transfers.
 
 
 
4. Money back guarantee

We guarantee the delivery of your order. Although we ship with maximum discretion and have a high rate of successful deliveries,
there is still a possibility of risk with international shipping that customs will stop a shipment for inspection.
If the package is seized by customs, simply send us scaned picture of the original letter of the customs seizure and we will send you again your goods absolutely free of charge, or refund money 100% of total order amount.
We will gladly replace packages if we receive a picture of a clearly damaged package and damaged merchandise.Please contact us for further details.
If you are not completely satisfied with our products , simply return one empty vial or package after using
and explain why you are not satisfied.
You will receive a full refund in 15 days.



5. Safe and secure packaging

All packages are shipped with maximum discretion to ensure highest delivery success.
- Our organization name or anything else that would imply pharmaceutical contents of the package is never used in our shipments.
- Packaging types are changed constantly to achieve max delivery success.
- The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit in one package, it will automatically be divided into two or more packages (all for one Shipment Handling charge).
- We also reuse original cardboard boxes for packing different products that fit in ( because we are ecological oriented company and because this way there is more possibility to deliver successfully)
Safe and secure packaging is a part of our security policy and we can't tell you more.

6. Quality of goods

All our products are of high quality goods, certified pharmacies.
Products are 100% original coming directly from the biggest medicine distributors worldwide,
you feel this from the first shot of juices or from the first tab.
Our products are Laboratory Tested and meet only the highest standards of quality and purity.
You are paying for only the best.
If you are not completely satisfied with our products , simply return one empty vial or package after using
and explain why you are not satisfied.

7. Minimum order amount
minimum order $150

8. Remailer system
We provide domestic shipping in USA and Europe.

9. No reship policy for Netherlands, Singapore, Australia.

10. Seize letter
If the package is seized by customs, simply send us scaned picture of the original letter of the customs seizure and we will send you again your goods absolutely free of charge, or refund money 100% of total order amount.


11. What do I do if I don't receive my order?

Order may not arrive in 2 cases:
a. It may be seized
b. It may be lost in the mail
For first case, you need to send the scanned seizure letter to the following email address: contact@ivitamins-steroids.org
If 24 days past and you did not get neither letter nor order please update us by writing a ticket with order/package and we will reship if this is true.
We are also not reshipping to the following locations: Singapore, Netherlands

Delivery Delays Keep in mind that there are a couple of possible situations that can occur with your order to cause possible delivery delays. An international shipment normally passes through the local and national postal service in the country of origin, then exportation, as well as shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and finally the local and national postal service in the destination country. Each successive step has an impact on the delivery time. Even if the majority of these steps are successfully executed in a timely manner, inefficiency or temporary inactivity during any single step is enough to extend delivery time over the usual and allotted time frame.

Please wait at least 4 weeks before contacting us about non-arrival of an order. Reships of seized orders
will be done provided you have a copy of the letter to show us. If you receive a seizure letter,
please contact us immediately with a scanned copy of the seizure letter, and also a new address to have your order reshipped to,
and we will take care of this free of charge.
 
 
 
12. SHIPING AND DELIVERY

If I place an order, how long before I receive it?

We ship all orders within 1 day of funds being picked up.
We do not ship on weekends or holidays.
Estimated delivery time is 3-4 business days, depending of destination.

next day delivery to USA (Shipped from the U.S.)
4-6 business days to Canada and Asia
2-3 business days to Europe
5-7 businses days to South Africa and Australia

13. Do you provide tracking numbers?
Yes. Within 24 hours after shipping

14. Do you ship to APO, FPO, or DPO military addresses?
Yes, we can ship to APO/FPO/DPO military addresses with no problem

15. What are shipping options?
We are offering the following shipping methods at the moment:
EMS - FREE!!!
(with tracking number, delivery time 2-7 businses days)

16. Is a signature required for shipping?
Our shipping method requires no signature from your side upon delivery.